Wild Plums – Refund and Returns Policy
Overview
Last Updated: September 2026
At Wild Plums, we want you to love everything you purchase for your home. If something isn’t quite right,
we’re here to make the return and refund process straightforward and hassle-free.
General Return Policy
Late or 30-Day Return Window: We accept returns for most items within 30 days of delivery.
Item Condition: Returned items must be in their original, undamaged, and unassembled condition.
If an item was delivered disassembled, it must be returned disassembled.
Packaging: Whenever possible, return items in their original packaging. If the original packaging is
unavailable or too damaged to reuse, please use a secure, similar-sized sturdy box (no longer than 108 inches)
with appropriate protective padding.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
Hazardous materials, flammable liquids, or items containing lithium batteries
Clearance items and final-sale items
Gift cards
Personalized, custom-made, or made-to-order products
Items bundled at discounted rates (unless the entire bundle is returned)
Items marked as “Non-Returnable” on the product detail page or during checkout
Fabric swatches or finish samples
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or you received the wrong product:
- Contact us within 48 hours to 7 days of delivery.
- Provide your order number, a brief description of the issue, and clear photos showing the
damaged product, packaging, and shipping label. - We will review your request promptly to arrange a free replacement, missing replacement
parts, or a full refund (including any applicable shipping fees).
Note: For large freight deliveries, please inspect the box and contents thoroughly upon delivery. If visible
damage is present, note it on the delivery receipt with the carrier or refuse delivery and contact us immediately.
Return Shipping Fees
Customer Responsibility: Except in cases of damaged, defective, or incorrectly shipped merchandise,
customers are responsible for return shipping costs.
Deductions: The cost of return shipping will be calculated when you generate your return label
and will be automatically deducted from your final refund amount.
Original Shipping & Service Charges: Outbound shipping fees, delivery surcharges, or
completed white-glove/assembly service fees are non-refundable.
Refused Deliveries: If an order is refused upon delivery rather than returned through our
standard process, return shipping fees will be deducted from your refund.
Holiday Extended Return Period
For eligible items purchased between November 1 and December 31, the return window is extended
until January 31 of the following year, giving you extra peace of mind during the holiday shopping season.
Need help?
Contact us at {email} for questions related to refunds and returns.